Scripting in Kyubo

The Scripting functionality in Kyubo allows administrators to customize and automate specific workflows for each tenant. Through configurable scripts, actions, processes, and business rules can be defined according to the needs of each tenant, without affecting others. Access to script configuration is available through the Lynn interface, where administrators can create custom scripts to optimize the agent experience. Additionally, it integrates with extension modules such as Derivation to Call Center and Derivation to Kyubo, enabling scripts to be displayed and executed directly from the agent's desktop for each interaction.

Script Designer

The Script Designer is an interactive environment for developing custom scripts. It allows the creation, editing, and visualization of scripts using technologies such as HTML, CSS, and JavaScript in an intuitive and efficient way.

For more details, visit the following link: Scripting in Lynn

Related Extension Modules

The script is integrated into the agent interface through the following actions:

• Derivation to Call Center

  1. In section 1 of the configuration, select LYNN in the field Chat engine to use.

  2. In section 2, configure the Script field that will be displayed on the agent's desktop.

• Derivation to Kyubo

  1. In section 2 of the configuration, select the script that will be displayed on the agent's desktop.

This configuration activates the selected script when the agent handles interactions routed to the workgroup configured in the transfer action.